Returns & Exchanges

Quick summary: You can request a return or exchange for eligible non‑custom items within 14 days of delivery. Custom/personalized items are final sale. Additionally, defective/damaged items must be reported within 7 days of delivery with photos/video.

Effective Date: 10/14/2025
Applies to: purchases made on https://wagandsniffco.com/
Contact: hello@wagandsniffco.com
Returns are by mail only. No in‑person returns or pickups.

1) Quick Summary

Custom/Personalized (engraved, name tags, etc.): Final sale. No returns or exchanges except for manufacturing defects or our error (see §5).

Design/style preferences: Not eligible for return or exchange.

Sizing: Please check the size guide before ordering. See §4 for exchanges.

2) Return Window & Condition (Non‑Custom Items)

Request a return for eligible non‑custom items within 14 days of delivery.

Items must be new, unused, unwashed, hair‑free, and unaltered, with original tags/packaging.

Unauthorized returns (sent without approval/RMA) may be refused or not processed.

Original shipping is non‑refundable (except where required by law).

Identity verification: Requests must be sent from the order email or include proof of purchase (order number + shipping address).

3) How to Start a Return

Email hello@wagandsniffco.com within 14 days of delivery with your order number, the item(s), and a brief reason (photos helpful). If approved, we will issue an RMA and return instructions. Do not ship anything back without an RMA.

4) Sizing & Exchanges

Customer‑chosen wrong size (non‑custom): One‑time exchange within 14 days if returned in new condition (see §2). Customer pays return shipping and re‑shipment.

Our error (wrong size/color shipped): Email us within 7 days of delivery; we will correct it at our cost.

5) Defects & Damage on Arrival (DOA)

If your item arrives damaged or with a manufacturing defect, email us within 7 days of delivery with:

Order number,

Clear photos/video of the product, inner/outer packaging, and the full, legible shipping label, and

A brief description of the issue.

After review, we may provide a replacement, repair/part, or refund at our discretion. We will let you know if a return is needed and provide an RMA; do not return items without authorization.

Considered defects (examples): broken hardware, torn seams on arrival, malfunctioning buckle/clip, engraving error made by us, wrong item/size/color compared to your order.
Not defects: normal wear, misuse, chewing/biting, damage from improper fit, color variance due to screens/lighting, or carrier/customs delays.

Delivered‑not‑received: If tracking shows “delivered” but you cannot locate the package, contact the carrier and email us within 3 business days of the delivery scan with any carrier case number you receive (see our Shipping & Delivery page). Signature‑required shipping can be requested at checkout for an extra fee.

6) Refund Method, Inspection & Timing

Inspection required. All returns are subject to inspection. If an item does not arrive in new condition (see §2), we may, at our discretion: (a) issue a partial refund reflecting the item’s condition and repacking costs, or (b) decline the refund and return the item to you (you pay return shipping).

Refund method & timing. Approved refunds are issued to the original payment method after we receive and inspect the return (usually within 5–10 business days from inspection). Bank/card‑issuer processing times may vary.

Restocking (non‑defective only). A restocking fee up to 10% may apply to non‑defective returns to cover inspection/repacking, excluding defective/wrong‑item returns, except where prohibited by law.

7) Final Sale (No Returns/Exchanges)

Custom/personalized/engraved items (except defects/our error).

Used/worn/washed/altered items or those not meeting §2 condition.

Items returned without RMA or outside the stated windows.

Gift cards, clearance items (if marked), or items labeled Final Sale on the product page.

Engraving note: We engrave exactly what you submit; we are not responsible for spelling or content entered by the customer.

8) Helpful Links

Returns & Exchanges page (this): https://wagandsniffco.com/pages/returns-exchanges

Defects Policy: https://wagandsniffco.com/pages/defects

Terms of Service (Shipping details): see Wag & Sniff — Terms of Service (U.S.)

If anything here conflicts with the Terms of Service, the Terms control.

Defective or Damaged Items (7‑day report window)

If your item arrives defective or damaged, please email photos/video to hello@wagandsniffco.com within 7 days of delivery. We’ll assist with a replacement or refund according to the criteria below.

Quick summary: If your item arrives defective or damaged, please email photos/video within 7 days of delivery so we can assist with a replacement or refund according to this policy.

Effective Date: 10/14/2025
Applies to: purchases made on https://wagandsniffco.com/
Contact: hello@wagandsniffco.com
Returns are by mail only. No in‑person returns or pickups.

1) What qualifies

We take pride in the quality of our products and want you to receive your order in perfect condition. The following examples are treated as manufacturing defects or fulfillment errors:

Broken hardware, torn seams on arrival, malfunctioning buckle/clip.

Engraving error made by us (not customer‑submitted text).

Wrong item/size/color compared to your order.

Not defects: normal wear, misuse, chewing/biting, damage from improper fit, color/texture variations due to screens/lighting or normal manufacturing tolerances, and carrier/customs delays.

2) Report window

Please email us within 7 days of delivery so we can help promptly. Claims received after 7 days may not qualify for replacement or refund.

Delivered‑not‑received: If tracking shows “delivered” but you can’t locate the package, contact the carrier and email us within 3 business days of the delivery scan with any carrier case number you receive. (See our Shipping & Delivery page.)

3) How to report a defect

Email hello@wagandsniffco.com with the subject “Defect / DOA – Order #12345” and include:

Order number and purchaser name.

Clear photos/video of the product, inner and outer packaging, and the full, legible shipping label.

A brief description of what happened (e.g., damaged on arrival, wrong size sent).

Identity verification: Please contact us from the order email or include proof of purchase (order number and shipping address).

4) What we’ll do

After review, we may offer, at our discretion:

A replacement (same item),

A repair/part (e.g., replacement buckle), or

A refund to the original payment method.

We’ll let you know if a return is needed. If so, we will issue an RMA and instructions. Do not ship anything back without an RMA.

5) Mail‑only & inspection

Returns are accepted by mail only with an approved RMA.

All returns are subject to inspection. If the item is not returned in new, unused condition where applicable, we may decline the refund and return the item to you (you pay return shipping) or issue a partial refund reflecting condition and repacking costs (see Refunds in our Terms).

6) Engraved/custom items

Custom/personalized/engraved items are final sale; however, if the defect is ours (e.g., engraving error we made), we will make it right per §4 above. We engrave exactly what you submit and are not responsible for spelling/content entered by the customer.